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Shipping policy

Due to Covid-19, you may expect delays in your order. 

Our delivery times are estimated, and we cannot guarantee that your order will arrive within these times. These estimates are based on business days (this does not include weekends/holidays). Arrival times are out of our control and will vary from shipping company to company.  

We take care in packaging your orders and sometimes things can happen during the shipping process.
One More Cocoa holds no responsibility for the following:

  • Damage or stolen packages

  • Any mistakes made by the shipping courier

  • Wrong or invalid address given by customers

  • Duty Fees/taxes

If you have a specific question concerning your shipment, please contact us at hello@onemorecocoa.com and provide your order number.

 

Canadian Orders

We ship using Canada Post and UPS. Depending on the shipping option chosen at the time of purchase, shipping may vary.

  • Standard - 8 to 21 business days (no tracking #)

  • Expedited parcel – 2 to 8 business days

  • Post Priority/Xpresspost – 2 to 4 business days

*Excluding holidays and weekends.

USA Orders

We ship using Canada Post Packet USA Air and depending on the shipping option chosen at the time of purchase Shipping may vary.

  • Standard – 4 to 8 business days

  • Express - 2 to 4 business days

     

International Orders.

  •   Post International Air - 6 to 28 business days

  •   Tracked Packet International - 6 to 28 business days

*Shipping time can vary depending on your location. We make every effort to ensure that your package is delivered quickly. However, we do not take any responsibility for any delays or extra fees caused by customs in your country.